Thursday, November 20, 2014

By Ida Dorsey


There are various ways in communicating with the advent of recent technology. The only tendency it has is that it would consistently grow at a fast rate. A lot of businesses and residential owners have been adapting to these technology due to many reasons for cost and convenience.

These businesses and residences have many options they can acquire when it comes to communication. There are phone systems Dallas that have their own advantages and disadvantages when it comes to it being either large or small scale. So this depends on the owner which would suit their needs.

The Voice over Internet Protocol is a great alternative for making calls in contrast with landline phones. This VoIP can provide multiple calls but is done over the internet instead of having it on standard lines used by landline phones. The medium for this is different, which means it has its own uses and added functionalities as well.

Some are already familiar with the use for this in terms of a residential setting. There are programs that allows you to do voice calls or video chat or conferences over the internet. But of course, in a bigger setting like in companies and establishments, something like this would not be enough. There are providers who can give this in a large scale so that establishments would be able to make use of this.

Basically, most of the telephone systems are running on PBX or Private Branch Exchange. Any system which automatically redirects or directs calls from each other is an automatic switchboard system. So if any system that has this kind of nature would then be called a PBX. Because of having to install one direct line for each employee in businesses, it costs more so they used this instead since it only needs one line and can have multiple independent extensions.

But VoIP has an advantage. This can switch between the PBX and the Public Switched Telephone Network or the PSTN. This network is the collection of all of the regional, national, and local telephone company operators that operated various lines, fiber optics, cellular, satellites, and undersea cables.

You can differentiate PBX with VoIP. In other words, VoIP is a kind of PBX but can actually do more with it compared to other types. The regular ones uses Time Division Multiplexing or TDM while the other uses Internet Protocol Technology. This can also be given by a provider for internet or also for PSTN.

The reason why most businesses use this kind is due to the fact that it is highly flexible and easily integratable within other systems. This makes it easier for companies to change existing systems and develop them further. Thus making lesser costs, increase their productivity, and make sales more efficient.

Of course, there would be a roster of basic features for this. These include Caller ID, Direct Dialing, Auto Attendant, Call Transfers, waiting, forwards, three way, park, pickup, voicemail, conferences, extensions that are either remote or virtual, management for web based developments, and application integration.Queueing calls is also possible as well as monitoring and recording them in order to initialize reports. For this to be integrated in your systems would give efficiency in business transactions and other purposes.




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